Returns & Support Guide

We want you to feel completely confident in every piece you bring into your home. If something isn’t quite right, we’re here to help make the process simple and reassuring.

Getting in Touch
You can reach us anytime through our contact page or by emailing support@kidellehome.com. Our team aims to respond within 24–48 hours, and we’ll guide you through the next steps as quickly as possible.

Return Eligibility
To be eligible for a return:

• Items must be unused, unassembled, and in original packaging

• All tags, manuals, and included parts must be intact

• Return requests must be made within 7–14 days of delivery (or your store’s preferred window)

Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return once opened or used, including:

• Personal-use items

• Bedding, mattresses, or cushions

• Clearance or final sale items

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue بسرعة—whether through a replacement, repair, or refund.

Refunds
Once your return is received and inspected:

• Approved refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to reflect, depending on your bank or provider

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service for your protection

Need Help?
If you’re unsure about a product before purchasing, our team is happy to assist you with details, measurements, or recommendations—so you can choose with confidence.

At Kidelle Home, we’re committed to making your experience smooth, supportive, and worry-free—from selection to delivery and beyond.