Refund policy

Buy With Confidence

We want you to love your Kiddely purchase. If you’re having second thoughts, we completely understand—and we’re here to help make things right.

If you are not satisfied with your item, you may request a return or exchange within 30 days of delivery. Items must be returned in new, unused condition, with all original packaging, parts, and tags included to qualify for a refund. Products that have been modified in any way are not eligible for return.

Please note that some items are final sale and cannot be returned or exchanged.

Damaged or Missing Items

If your order arrives damaged or is missing parts, we’re here to assist. We offer free replacement parts at no additional cost.

To help us resolve the issue quickly, please submit your request along with clear photos of the product and packaging through our parts request page.

Return & Exchange Eligibility

We understand that sometimes an exchange is needed. We offer a one-time exchange per original item. Any additional exchanges will not be permitted, and standard return policies will apply.

To be eligible:

• Items must be in new condition
• Must include original packaging and all components
• Must not be modified in any way

Non-Returnable Items Include:

• Bedding products (e.g., sheets, blankets, covers, decals)
• Items marked as final sale
• Select specialty mattresses and hygiene-related products
• Gift cards

Bundle Orders

If you return an item that was part of a bundle, the original bundle discount will no longer apply. The refund will be adjusted accordingly.

How to Start a Return or Exchange

Please keep your original packaging until you are sure you will not need to return or exchange your item.

To initiate a return or exchange, please contact us at Support@kidellehome.com .Once your request is approved, you will receive return instructions and a shipping label via email.

Please ensure:

• All items, parts, and accessories are included
• Original packaging is used
• A copy of your order confirmation is included

Returns sent without prior approval may not qualify for a refund.

For exchanges, your replacement item will be shipped once we receive and process your returned item. You will receive updated tracking details via email.

Return Shipping & Coverage

We offer optional Return Coverage at checkout. If selected, your return shipping label will be covered for eligible items.

If Return Coverage is not purchased, return shipping costs will be the responsibility of the customer and may be deducted from your refund.

All returns must comply with the guidelines outlined in this policy and be submitted within the 30-day return window.

If you have any questions or need assistance, please don’t hesitate to contact us at Support@kidellehome.com. We’re always happy to help!